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Documentation Index

Fetch the complete documentation index at: https://replyless.ai/docs/llms.txt

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A full inbox is only useful if you know where to start. Smart triage reads every incoming message and assigns it a priority score, then orders your inbox so the most important messages are always at the top. You do not have to sort, star, or flag anything manually — Replyless surfaces what matters and pushes low-priority mail to the bottom until you are ready for it.

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How triage priority is calculated

Replyless combines several signals to score each message. No single signal determines the outcome; the score is a weighted combination of all of them.

Sender relationship

Messages from senders you have replied to before score higher. Replyless treats an established reply history as a signal that the relationship matters to you.

Urgency language

Subject lines and message bodies are scanned for urgency markers: deadlines, time-sensitive requests, words like “urgent”, “by end of day”, or “ASAP”.

Thread activity

Active threads with multiple recent participants score higher than cold or dormant conversations. A fast-moving thread is more likely to need your attention now.

Category

Category assignments directly influence triage position. Action required messages are always elevated; newsletters and sales outreach are always deprioritized. See email categories for the full list.

Time since arrival

Older unactioned messages gradually increase in priority so they do not sit unanswered indefinitely.

Your past behavior

If you consistently reply quickly to messages from a certain sender or domain, Replyless learns to surface them sooner.

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How triage interacts with categories

Triage and categories work together. Categories tell Replyless what kind of message something is; triage decides when you should see it.
Category sets the floor and ceiling for triage priority. A newsletter can never score above a medium-priority personal message, even if it arrives from a sender you have replied to before. Action required messages are always shown above all other categories regardless of other signals.
You can adjust the default triage behavior for any category in Settings → Categories. For example, if you want internal messages from your organization to always surface at the top alongside action required items, you can raise the triage priority for the Internal category.

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Snoozing a message

If a triaged message needs your attention but not right now, snooze it instead of skipping or clearing it.
1

Open the message or hover over it in the list

The snooze icon (a clock) appears in the message action bar.
2

Click the snooze icon

A picker appears with quick options: Later today, Tomorrow morning, Next week, or a custom date and time.
3

Select a time

Choose when you want the message to reappear. The message is removed from your active inbox immediately.
4

Message resurfaces automatically

At the selected time, the message returns to the top of your triage queue as if it just arrived, with its original priority score restored.

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Dismissing a triaged message

Dismissing is different from clearing. When you dismiss a message:
  • It is removed from the triage queue.
  • It is not marked as actioned or archived.
  • It moves to the bottom of your inbox and will not resurface unless new activity occurs on the thread.
Use dismiss for messages that showed up in triage by mistake — for example, a newsletter that was briefly scored as action required due to an urgent-sounding subject line.
Dismissed messages remain in your inbox. If they later receive a reply or a new message in the thread, they will return to the triage queue with updated scores.

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Adjusting triage sensitivity

If triage is surfacing too many or too few messages, you can tune the sensitivity.
Go to Settings → Triage → Priority threshold. Move the slider toward Strict to see only the highest-confidence priority messages, or toward Relaxed to surface more messages in triage.
In Settings → Triage → Sender rules, add senders or domains you never want surfaced in triage. Messages from those senders will still arrive in your inbox but will always sort to the bottom.
Add a sender to your Priority senders list in Settings → Triage. Every message from that sender will appear at the top of triage regardless of content or urgency signals.